Toyota Survey

So Toyota, corporate, chose to follow up on my recent service experience. I was not going to go out of my way to share my displeasure, but they called me. I told them how I was totally unsatisfied and could not believe that they wanted two hours of labor for the simple repair. The woman on the phone apologized and asked if the dealer could follow up. I said sure. The next day I got messages from Greg the service manger and Gilbert the principal. I returned Gilbert's call. I explained my concerns and he said they would do the repair for 1 hour of labor. I told him that this did me no good since I already had to pay the diagnostic charge, which would have been waived if I paid the $360. By lowering the price at this time by $100, the repair would still have cost $360. This is why I did the repair myself. Why couldn't they have lowered the price when I first asked if this would really take two hours? I would have had them do the repair, which would have been the same price as me doing it. It was not until they got pressure from corporate did they want to help me. Boo Queensboro Toyota.